Product development from an IT failures perspective

created on 2009-08-17

How the customer explained it
How the project leader understood it
How the analyst designed it
How the business consultant described it
How the programmer wrote it
What the beta testers received
What operations installed
How it was documented
How it was supported
What marketing advertised
What the customer really needed
How it performed under load
The disaster recover plan
How they advertised the open source version
How they applied open source patches