config.sys gone awry
created on 2009-12-16
A cautionary tale about what not to do when your customers trust you to provide them with a SOLUTION
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How the customer explained it to the Salesperson -
How the Salesperson documented it on the back of a cocktail napkin -
How the Engineering Department designed it -
What the guys out in the shop built after interpreting the Engineering Drawings -
How the Salesperson re-described the re-work required on it to the guys in the shop -
How the changes to the project on the shop floor were documented -
What the Installation Technician Installed -
How the customer was billed -
How it was supported -
What marketing advertised -
When it was delivered -
What the customer really needed
